Hosting Roo Acceptable Use Policy (AUP)
Effective Date: 18 May 2025
Operated by: Hosting Roo Pty Ltd, Australia
ABN: 81 682 651 136
Applies to: All users of Hosting Roo’s services, including hosting, domains, and email platforms
1. Introduction
This Acceptable Use Policy (“AUP”) governs your use of Hosting Roo’s services and is incorporated by reference into our Terms of Service. By using our services, you agree to comply with this AUP.
2. Prohibited Uses
You may not use Hosting Roo’s services to engage in, foster, or promote illegal, abusive, or irresponsible behavior, including but not limited to:
Illegal Activities
Disclosing sensitive personal information about others without consent
Storing or transmitting “Protected Health Information” as defined under HIPAA
Phishing or identity theft
Distributing malware or malicious code
Promoting or facilitating prostitution or sex trafficking
Hosting Ponzi or pyramid schemes or deceptive marketing
Hosting or linking to child sexual abuse material (CSAM) — such content will be suspended immediately and reported to law enforcement
Distributing pornography or escort services
Unlawful drug-related content or sales
Facilitating or promoting gambling
Terrorism or violence-related content
Infringing on intellectual property rights
3. Excessive Use of Resources or Network Abuse
You may not consume excessive server/network resources or disrupt Hosting Roo’s infrastructure. Prohibited actions include:
Hosting anonymous proxy services
Running file-sharing platforms
Hosting plugins, scripts, or tasks that strain resources
Operating IRC-related software or bots
4. Unauthorized System Access
You may not attempt to access systems or data without permission, including:
Probing or scanning networks
Launching DoS/DDoS attacks
Data interception or packet sniffing
Using bots, scrapers, or crawlers on Hosting Roo systems
5. Storage of Backups
While Hosting Roo provides routine backups on shared hosting plans, customers are solely responsible for their own backups.
Backups count toward storage limits
Excessive backup retention (e.g., cPanel, WHM, WHMCS) may impact performance
No external source backups allowed — Hosting Roo is not a remote storage provider
For best practices, contact support@hostingroo.com.
6. Zero Tolerance Spam Policy
Hosting Roo enforces a zero-tolerance policy on spam. You may not use our services to send:
Unsolicited bulk or commercial emails
Forged headers or deceptive content
“Spamvertised” sites
Emails from purchased lists or “safe lists”
Violators may be suspended or terminated without notice.
7. Enforcement
Violations of this AUP may result in content removal, service suspension, or account termination. Hosting Roo may contact law enforcement where appropriate.
Failure to respond to our abuse team may result in service disruption.
8. Reporting Violations
To report violations, contact:
📧 abuse@hostingroo.com
Please include relevant logs or headers to assist our investigation.
9. Modifications
Hosting Roo reserves the right to modify this Acceptable Use Policy at any time. Any updates will be posted on our website. Continued use of our services after changes are published constitutes acceptance of the revised terms.
10. Governing Law
This Policy is governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of that state.
