Privacy Policy
Effective Date: 18 May 2025
HostingRoo.com is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as international privacy standards where applicable.
By using our website or services, you agree to the terms of this Privacy Policy.
1. What Personal Information We Collect
We may collect personal information such as:
Full name
Email address
Phone number
Billing and mailing address
Payment information (processed securely through third-party providers)
Domain registration data (including registrant contact details)
Technical data such as IP addresses, browser type, and server logs
Communications between you and HostingRoo.com (e.g., support requests)
We only collect information that is reasonably necessary for our business functions or activities.
2. How We Collect Information
We collect personal information in several ways, including:
When you sign up for a hosting account or domain
When you purchase or manage an Office 365 license through us
Through online forms, email, phone, or live chat
Automatically through cookies and analytics tools on our website
From third-party providers (e.g., domain registries, payment processors)
3. How We Use Your Information
Your personal information may be used to:
Provide, manage, and support your services
Process payments and renewals
Register and manage domain names
Set up and administer Office 365 accounts
Respond to your enquiries and provide customer support
Comply with legal and regulatory obligations
Improve our services and user experience
We do not sell, rent, or trade your personal information.
4. Disclosure to Third Parties
We may disclose your personal information to:
Domain name registries and registrars (e.g., for WHOIS data)
Microsoft, for Office 365 provisioning
Payment processors (e.g., Stripe, PayPal)
Our contractors or service providers (e.g., technical support, legal or accounting professionals)
Government or law enforcement agencies when legally required
All third parties are required to protect your information and use it only for the intended purpose.
5. International Transfers
Some of your data may be stored or processed overseas (e.g., in Microsoft data centers or domain registry servers). We take reasonable steps to ensure that any overseas recipients comply with privacy obligations comparable to Australian standards.
6. Data Security
We take reasonable measures to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These include:
Secure server environments
Encryption of sensitive data
Two-factor authentication for staff access
Regular backups and network monitoring
However, no system is 100% secure, and you use our services at your own risk.
7. Access and Correction
You may request access to your personal information or request corrections if you believe it is inaccurate, out-of-date, or incomplete. Requests should be sent to privacy@hostingroo.com.
We will respond within a reasonable timeframe in accordance with the Privacy Act.
8. Cookies and Analytics
Our website uses cookies to:
Remember your preferences
Analyze traffic and usage trends
Personalize content
You can manage or disable cookies through your browser settings, although some site features may not function correctly.
9. Marketing and Communication
We may send you service-related communications (e.g., invoices, renewal notices). With your consent, we may also send promotional content. You can unsubscribe at any time by following the link in our emails or contacting us directly.
10. Complaints
If you believe we have breached your privacy rights, please contact:
📧 privacy@hostingroo.com
We take all complaints seriously and will investigate promptly. If you’re not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
11. Policy Updates
We may update this Privacy Policy from time to time. The latest version will always be available on our website. Your continued use of our services constitutes acceptance of any changes.
12. Contact Us
If you have any questions about this policy or how we handle your personal information, contact us at:
