HostingRoo Privacy Policy
Effective Date: May 2025
Operated by: Hosting Roo Pty Ltd
ABN: 81 682 651 136
Applies to: All HostingRoo customers, visitors to our website, and users of our hosting, domain, and email services
1. Commitment to Privacy
HostingRoo is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as applicable international privacy laws.
By using our services or website, you consent to the practices described in this policy.
2. What We Collect
We may collect the following personal information:
Full name
Email address
Phone number
Billing and mailing address
Payment information (via secure third-party processors)
Domain registration data (e.g., registrant details)
Technical data (e.g., IP address, browser type, server logs)
Communications (support tickets, chat logs, emails)
We only collect information necessary for service delivery and support.
3. How We Collect It
Your information may be collected:
When creating an account or purchasing services
When registering or managing domain names
When setting up Office 365 licenses
Via online forms, chat, phone, or email
Automatically through cookies and analytics
From partners (e.g., payment gateways, domain registrars)
4. How We Use Your Information
We use your personal information to:
Provide and manage your services
Process billing, renewals, and account changes
Register and administer domain names
Set up and support Microsoft 365 services
Communicate with you regarding support or system updates
Comply with regulatory or legal obligations
Improve our services and user experience
We do not sell, rent, or trade your data.
5. Disclosure to Third Parties
We may share your personal data with:
Domain registrars and WHOIS services
Microsoft, for Office 365 setup and provisioning
Payment processors such as Stripe or PayPal
Contractors or service providers (e.g., legal, billing, IT support)
Government or enforcement agencies when legally required
Third parties are required to handle your data in accordance with privacy laws.
6. International Data Transfers
Your data may be stored or processed in other countries (e.g., Microsoft’s global data centres or registry infrastructure).
We take reasonable steps to ensure overseas providers adhere to privacy standards comparable to those under Australian law.
7. Data Security
We protect your data through:
Secure data centres
Encryption of sensitive information
Two-factor authentication for system access
Regular backups and security monitoring
Despite best efforts, no system is 100% secure. You use our services at your own risk.
8. Access and Corrections
You may request access to your personal data or request corrections if information is inaccurate or outdated.
Contact us at privacy@hostingroo.com. We will respond within a reasonable timeframe in accordance with the Privacy Act.
9. Cookies and Analytics
Our website uses cookies to:
Remember user preferences
Monitor site traffic and usage trends
Personalise content and improve usability
You may disable cookies in your browser, but certain features may not function properly.
10. Marketing and Communications
We may send you:
Transactional messages (e.g., invoices, service updates)
Promotional messages (with your consent)
You can unsubscribe from marketing messages at any time via email or request.
11. Complaints
If you believe your privacy rights have been breached:
privacy@hostingroo.com
We will investigate promptly. If you’re unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
12. Modifications
HostingRoo may update this Privacy Policy from time to time. Updates will be published on our website. Continued use of our services signifies acceptance of any revised terms.
13. Governing Law
This Policy is governed by and construed under the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of its courts.
